Veterans Affairs, Veterans Health Administration
Published
April 10, 2019
Location
Fort Ben Harrison, Indiana
Category
Job Type

Description

Help

Duties

Summary

Medical Support Assistants are responsible for a range of duties which include responsibility for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. The MSA is an integral team player in the scheduling operations throughout the Medical Center and builds and maintains positive rapport.

MSAs from this announcement can be placed in any of the Primary Care Clinics or the Patient Response Center at Fort Benjamin.

Learn more about this agency

Responsibilities

Open Continuous - This announcement is open through 9/30/2019. Resumes will be reviewed every 2 weeks and selections made as Medical Support Assistant positions open.

Duties of the position include, but are not limited to, the following: schedules, cancels, and re-schedules patients' appointments and/or consults; ensures that encounter forms are not opened for notes created; verifies and updates demographics; receives incoming calls interacting with internal and external customers; obtains medical information from patients; relays medical information to professional staff for triaging.

Work Schedule: Monday-Friday 7:30am-4:00pm is typical tour; other tours that may be available are 8:00am-4:30pm or 8:30am-5pm.
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential

5

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