Goverment Jobs
August 6, 2019
Long Prairie, Minnesota
Job Type


Purpose of Position

The purpose of this position is to provide skilled communication by receiving requests and transmitting information to emergency and non-emergency agencies within the County. This position is responsible to maintain efficient communications between the public, law enforcement and other public service agencies.

Basic Performance Expectations of all County Staff:

  • Serves as a positive example to other County personnel with regard to workplace actions, decisions, work skills, attitude and adherence to workplace policy and procedures.
  • Has strong communication and interpersonal skills, is honest, fair and dependable.
  • Embodies teamwork and cooperation within and across County departments and with the public.
  • Communicates effectively with the Department/Division leader and keeps management apprised of important matters ongoing in the department.
  • Respect all colleagues, co-workers, board members and the public and lead those around you to do the same.
  • This position requires regular and timely attendance in accordance with the department schedule.
  • Performs other duties as assigned or apparent.
Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required as assigned. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

  • Receive requests for routine law enforcement service from the public and other agencies and departments.
  • Assign calls to various county and city law enforcement units, fire departments and ambulance services.
  • Receive Emergency 911 calls for service and properly assign and direct the appropriate responding units.
  • Properly maintain radio contact with law enforcement and emergency service units that are in service.
  • Coordinate the proper responding units to a given incident (backup units, emergency services, etc.).
  • Properly obtain information from those requesting services for use by the responding units and entry into the sheriff's department databases.
  • Complete proper computerized entries for "Hot Files", CJIS entries (crimes, arrests, jail information, etc.), warrants, harassment and protection orders, etc.
  • Query "Hot Files", CJIS, and other systems for requested information from authorized officials.
  • Maintain a radio and telephone log of all activities occurring on shift.
  • Operate various telecommunications devices (tele-terminal, TDD, E911 systems, CJIS terminal, telephones and voice log).
  • Maintain security in the Dispatch Center.
  • Maintain the cleanliness of the Dispatch Center.
Minimum Training and Experience Required

  • High school diploma or GED
  • Must pass a criminal background check.
  • Must possess and maintain a valid driver's license or access to transportation.
Knowledge, Skills and Abilities

  • Excellent verbal and written communication skills, possess computer skills with experience in Windows based software, telecommunications devices, radio communications and have the ability to favorably interact with the public, inmates, fellow employees and supervisors.
  • Ability to function and make important decisions under stressful situations.
  • Ability to communicate both orally and in writing with the subordinates, supervisor, other personnel, law enforcement, fire and emergency services related staff and courthouse personnel.
  • Ability to identify issues of 911 callers in various life and death situations, emergency and other high stress level situations and dispatch correct law enforcement and emergency personnel.
  • Ability to utilize a variety of reference, descriptive and/or advisory data and information such as county emergency operations plan, medical emergency manual and related information, technical operating manuals, statutes, manuals, procedures, guidelines and non-routine correspondence.
  • Ability to add and subtract, multiply and divide, and calculate percentages and decimals.
  • Ability to apply principals of rational systems.
  • Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form.
  • Ability to exercise independent judgment to meet variations in assigned objectives.
  • Ability to exercise judgment decisiveness and creativity in situations involving duties that may be subject to change.

Physical Requirements:
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

2019 Todd County Summary of Benefits

The following is intended to be a general overview of benefits provided for full-time positions. County contributions to health insurance may differ by collective bargaining agreement, please refer to your union contract. Group Health Insurance benefits become effective the first day of the month following the month of hire. Further details and a complete copy of the applicable contract/policy are available at the time an employment offer is extended. If you have questions about benefits, please contact the Administration Department at [email protected]

Health Insurance offered by Health Partners and the NJPA Service Cooperative
Employees have three (3) medical insurance plans to choose from. The rates shown are effective 1/1/2019? 12/31/2019. 2019 HSA Maximum Contributions: Single $3,500/Family $7,000, Catch-up contributions $1,000.

Plan 1 $300 Deductible 80/20% Co-Pay Employer Contribution per Month / Employee Cost per Month
Single $686.79/ $0.00
Employee + Spouse $1050.00 / $554.09
Employee +Child(ren) $925.00 / $303.53
Family $1,150.00 / $700.37

Plan 2 $1,700/$3,400 High Deductible - 100% & Health Savings Account (HSA) Employer Contribution per Month / Employee Cost per Month / HSA Employer Contribution per Month
Single $652.80 / $0.00 / $125.00
Employee + Spouse $1,050.00 / $475.95 / $125.00
Employee +Child(ren) $925.00 / $246.11 / $125.00
Family $1,150.00 / $608.63 / $125.00

Plan 3 $3,375/6,750 High Deductible -100% & Health Savings Account (HSA) Employer Contribution per Month / Employee Cost per Month / HSA Employer Contribution per Month
Single $573.25 / $0.00 / $165.00
Employee + Spouse $1050.00 / $292.97 / $125.00
Employee +Child(ren) $925.00 / $111.66 / $125.00
Family $1,150.00 / $393.82 / $125.00

Dental Insurance offered by Health Partners
Monthly Cost
Employee+1 $61.08
Family $91.62

Vision Insurance offered by Avesis
Monthly Cost
Employee+1 $9.27
Family $13.77

Flexible Spending Accounts offered by Select Account
Plan options include medical reimbursement and dependent day care FSAs as well as pre-tax deductions of medical and dental insurance premiums. Actual cost of pre-tax deductions is an average of 27% - 39% depending you're your bracket.

Life Insurance offered by The Hartford
Term life offered at no cost for $20,000 basic life/ADD insurance coverage. Rates for voluntary additional coverage for employee or spouse vary according to age category:

Age of Employee Your Monthly Cost
Or Spouse Per $1,000
Under age 25 $.06
25 ? 29 $.06
30 ? 34 $.06
35 ? 39 $.10
40 ? 44 $.12
45 ? 49 $.17
50 ? 54 $.25
55 ? 59 $.45
60 ? 64 $.68
65 ? 69 $1.29
70 ? 74 $2.08

Child Life: $1.30 per month $10,000

PERA Term Life
Voluntary supplemental decreasing term life offered by the Public Employees Retirement Association of Minnesota that may be continued into retirement, $16.00. See for additional information.

Short Term Disability offered by The Hartford
Protect your income for the 1st three (3) months of disability. Rates vary by age category and you select your level of coverage from weekly benefits of $100 - $2,000 in $100 increments, not to exceed 60% of weekly gross earnings.

Long Term Disability offered by The Hartford
Protect your income beginning the 4th month of a disability and benefits are payable for injury, sickness or pregnancy up to your normal retirement age, as defined by Social Security. You may elect any level of coverage, in increments of $100 between $500 and $5,000 per month, provided you don't insure more than 60% of your monthly income.

Deferred Compensation
Pre-tax 457(b) and post-tax IRA programs available.

Pension Plan
Public Employers Retirement Association (PERA); the following contributions are mandated by state law:

Coordinated Detention Officers Law Enforcement
County Contribution: 7.50% 8.75% 16.20%
Employee Contribution:6.50% 5.83% 10.80%

PERA handbooks are available at

Minnesota State Retirement Systems (MSRS) Health Care Savings Plan (HCSP)
A post retirement health care savings plan is an employer sponsored program that allows employees to save money to pay medical expenses and/or health insurance premiums after termination of public service.

Group Voluntary Plans Available throughThe Hartford
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance

Full details available at the time of hire.

Paid Vacation
Employees earn vacation as follows:
Days earned Hours earned
Years of Service Per month Per month
1 thru 3 1 8
4 thru 5 1-1/4 10
6 thru 10 1-1/2 12
11 thru l5 1-3/4 14
16 thru 20 2-1/8 17
21 thru 24 2-1/4 18
25+ 2-3/8 19

See applicable union labor agreement for vacation schedule, some accrue per pay period. Employees may carry over up to 192 hours of available vacation per year.

Paid Sick Leave
Employees earn one day of sick leave per month and may accrue up to 1040 hours (6 months) paid leave.

Paid Holidays

New Years Day Labor Day
Martin Luther King Day Veteran's Day
President's Day Thanksgiving Day
Good Friday Day after Thanksgiving
Memorial Day Christmas Eve Day (4 hours) unless holiday falls on Friday, Saturday, or Sunday
Independence Day Christmas Day
New Years Eve Day (4 hours) unless holiday falls on Friday, Saturday, or Sunday

See applicable union labor agreement for negotiated holidays.

Funeral Leave
Paid funeral leave of absence up to 3 days.

Financial Services including competitive loan rates, VISA, Savings Clubs, bill payments, investments and other services.

Fitness Room
The Todd County Wellness Committee sponsors a fitness room available to County employees and their immediate family members.

What is your level of education?

  • High School Diploma or GED plus some College Education
  • High School Diploma or GED
  • No High School Diploma, GED or College Education
Are you CPR/First Aid Certified?

  • Yes
  • Previously Certified
  • No
Are you CJIS certified?

  • Yes
  • Previously Certified
  • No
Are you Bilingual? (English/Spanish)

  • Yes - Fluently
  • Yes - Minimal
  • No
If you claimed Veteran's Preference above, do you have your DD214 to include as an attachment to this application?

  • Yes- Qualified Disabled Veteran (10% or higher disability rating)
  • Yes- Qualified Vet or Spouse of Deceased Vet
  • No
Do you have prior experience at a call center or as a dispatcher?

  • Yes - 4+ years experience
  • Yes - 2-4 years experience
  • Yes - Under 2 years experience
  • No - No experience
Do you have previous experience working with emergency services?

  • Yes - 4+ years experience
  • Yes - 2-4 years experience
  • Yes - Under 2 years experience
  • No - No experience

* Required Question